[Mobile ebook] Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers






 | #12688979 in Books |  Mario Kossmann |  2006-08-28 | Original language:English |  9.21 x.50 x6.14l,1.04 | File Name: 0754647250 | 208 pages

 | Delivering Excellent Service Quality in Aviation A Practical Guide for Internal and External Service Providers

|| |'This book provides a holistic view on service quality management in the aviation context for imparting knowledge to service providers as well as involved engineers. The book reflects the requirements of enhanced competition by integrating the specific requir

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to understand framework, it also enables those service providers that are already proa...


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